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Category: Customer Service

Customer service refers to the support and assistance provided by a company to its customers before, during, and after purchasing its products or services. It encompasses a variety of interactions and communications aimed at enhancing customer satisfaction, resolving issues, and ensuring a positive experience with the brand. Customer service can include various channels such as phone support, email, live chat, social media, and in-person assistance. The goal is to meet customer needs, answer inquiries, handle complaints, provide product information, and ultimately foster loyalty and trust between the customer and the business. Effective customer service is crucial for building long-term relationships and promoting customer retention.

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